CUSTOMER SERVICE

RUSTIC PHOENIX_ZEBULON NC_LOCAL MERCANTILE_NORTH CAROLINA

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Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can email us at: rusticphoenixshop@gmail.com

or fill in our contact form below:

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FAQ

 

01

Where will your store, Rustic Phoenix, be located?

 

It's a secret! We will reveal the location of our local mercantile shop very soon but here's a clue: It will be in a small local town in North Carolina ;)

03

Are you hiring at Rustic Phoenix?

 

Our local mercantile storefront shop will be hiring part time store workers BUT at the moment we are not ready to hire. We hope you apply when we begin accepting part time applications.

05

What will the Rustic Phoenix store hours be?

 

When our local mercantile first opens we are going to be open Monday-Friday 11AM-7PM and on Saturday 11AM-4PM. During the first couple weeks of being open we will evaluate to see if we need to adjust these hours. At the moment we will be closed on Sundays to spend time with our family and unwind from the business life.

07

Which methods of payments can I use at Rustic Phoenix?

 

Our local mercantile accepts cash and all major debit or credit cards via our Square merchant POS system. No checks will be accepted at this time. Because of the pandemic, we highly recommend using a card when you come in but we will not turn down cash. 

09

Do you have social media for Rustic Phoenix?

 

Yes! Our local mercantile is on Facebook and Instagram! Please go follow us and share our page with your friends and tell everyone you know! The more people know about us, the more we can help support small local businesses in North Carolina. Our social media links are below.

02

 

Will you carry gift cards?

 

 

Yes! You can get a cool Rustic Phoenix gift card for any amount once we open our local mercantile shop.

04

Is Rustic Phoenix a small business or big chain?

 

We are 100% a small local business that will be carrying handcrafted and handmade local items from local North Carolina artisans! We have a big box look but a small business structure. Come in and shop local! WE ARE A LOCAL MERCANTILE.

06

What exactly is your store, Rustic Phoenix?

If you haven't picked up on it yet, we are a local mercantile with a new aged vibe. We will be carrying handcrafted and handmade NC items like charcuterie boards, luxury soaps, bath bombs, sugar scrubs, candles, blankets, home décor, signs, unique finds, greeting cards, locally roasted coffee beans and more.  There will be something for everyone so come in and look around!

08

Will you have sales and discounts at Rustic Phoenix?

 

From time to time, our local mercantile will have sales going on but for now we will be selling our custom Rustic Phoenix gray tote bag for $9.99 and if you purchase one, you will receive 10% your entire purchase every time you come back in with our bag. We are a high end local mercantile so we do not offer any other kind of discounts at this time which is how we support so many amazing local artisans in the area.

10

Will you have custom made items for sale at Rustic Phoenix?

 

Our local mercantile will be taking custom orders for handmade door hanging signs with your last name when you come in. They take a few weeks to come in and they will be handcrafted from one of our amazing local wood working artisans called Shark Studios. We will hopefully be adding more custom items in the future once we're more established.